Frequently Asked Questions

We offer three core service lines: Business Infrastructure Management (server administration, cloud architecture, networking, disaster recovery), AI Integration & Automation (workflow AI, data pipelines, intelligent automation), and Web Design & Hosting (custom websites, hosting plans, SEO, e-commerce). We also take on general consulting engagements that span multiple disciplines.

It starts with a conversation. We'll discuss your goals, assess your current environment, and identify where we can deliver the most value. From there we produce a scope document and project plan. Once approved, we move into execution — with regular check-ins and transparent progress reporting throughout.

No. We offer both project-based and ongoing managed service arrangements. Project work is scoped and priced upfront. Managed services (hosting, monitoring, support) are typically month-to-month, though we offer quarterly, semi-annual, and annual billing with prepay options.

Consulting and development work is billed at an hourly rate. Hosting and managed services are billed on a recurring monthly basis. For larger projects (estimated over $500), we require a 50% deposit to begin, 25% at mid-project, and 25% upon completion. We're happy to provide a detailed estimate before any work starts.

You do. All code, configurations, documentation, graphics, and custom applications we produce are owned by you upon final payment. You're free to move them to another provider at any time. See our Terms & Conditions and Consulting Services Agreement for the full details.

Both. We serve clients remotely across North America, South America, and Europe. For clients in the Phoenix / Scottsdale, Arizona area, we also offer on-site consulting and support.

Absolutely. Most of our infrastructure engagements begin with an assessment of what you already have. We'll identify what's working, what needs improvement, and build a plan that leverages your existing investments rather than replacing everything from scratch.

All three. We work with AWS, Azure, dedicated on-premises servers, and hybrid configurations. The right architecture depends on your workload, compliance requirements, budget, and growth trajectory — and we'll help you determine the best fit.

We design backup strategies, failover systems, and mirror sites to protect against network, data center, and hardware disruptions. This includes automated backups, geographic redundancy, documented recovery procedures, and regular testing to make sure recovery actually works when you need it.

That's exactly where most engagements start. We conduct a workflow analysis to identify repetitive, time-consuming, or error-prone processes that are strong candidates for AI. Then we prioritize by impact and feasibility so you get measurable ROI, not a science project.

Practical ones. Common examples include automated customer communications, intelligent document processing, data extraction and classification, predictive analytics, and AI-assisted internal tools. We integrate large language models, automation frameworks, and custom data pipelines into your existing systems.

Not necessarily. We can architect solutions that keep your data on-premises or within your own cloud environment. When third-party APIs are involved, we ensure data handling complies with your internal policies and applicable regulations. Data privacy is a first-class concern in every AI engagement.

We offer plans ranging from small 5-page business sites to large multi-server deployments. Plans include hosting space, email, databases, and technical support. Visit our Hosting Plans page for detailed pricing and feature comparisons.

Yes. Many of our clients have hosting with another provider but come to us for design updates, performance improvements, or new features. We can also migrate your hosting to Foxstone if you'd prefer a single provider for both design and hosting.

Always. We provide access for you to review, comment, and provide direction throughout development. Nothing is publicly launched until you give the green light.

Yes. We can set you up with a content management system that lets you edit pages, add images, and update text as easily as using a word processor. Of course, you can always leave changes to us so you can focus on running your business.